For more than 16 years, Susan Howard has been the cornerstone of MATS. As Program Director, she provides the vision, leadership, and expertise that shape every aspect of our work. With a B.S. in Human Services and extensive experience as a Community Family Services Coordinator and Case Manager, Susan combines professional knowledge with extraordinary compassion. She is the steady hand guiding our program, building trust with participants, and fostering the relationships that make long-term success possible.

Susan’s leadership has been instrumental in establishing MATS as a trusted resource in the community. Under her direction, countless participants have found the stability, confidence, and support they need to rebuild their lives and transition into sustainable housing. Quite simply, Susan is the backbone of our organization — her dedication, wisdom, and tireless commitment are the foundation of MATS’ success.

As Program Coordinator, Michaela Balcombe is the driving force behind MATS’ daily operations. For years, she has ensured that everything runs smoothly, balancing the ever-changing needs of our participants with efficiency, care, and compassion. Beyond her day-to-day work, Michaela is the organizational mastermind behind some of our largest annual fundraisers, including NH Gives and Empty Bowls — events that are vital to sustaining our mission. Known for her unwavering dedication and “whatever it takes” spirit, Michaela is a cornerstone of our team, making sure participants receive the support they need while strengthening MATS for the future.